Kowal Review Reminder

Key business benefits

• increase in the number of post purchase product reviews
• automation of the customer reminder workflow for leaving a review
• simpler and faster review form available via a unique link
• ability to reward customers with a discount coupon after submitting a review
• full control over communication, statistics, and activity history in the Magento Admin
• reduced manual work thanks to cron, message retry, and administrative tools

What the module provides

1. Automated review invitations

The module automatically sends the first invitation to the customer after a configured number of days from placing the order. You can define which order statuses qualify, set the batch size for processed records, and enable test mode dry run.

2. Reminders for customers who did not respond

If the customer does not submit a review after the first email, the module can send a reminder after a configured number of days. The administrator decides whether the reminder is enabled and how many reminders can be sent at most.

3. Dedicated order review form

The customer is redirected to a convenient form available through a secure tokenized link. In the form the customer can:

• add a star rating
• enter review content
• select which products from the order the review applies to
• submit one review covering multiple selected products

This approach simplifies the customer experience and reduces the number of steps required to leave a review.

4. Saving reviews to the native Magento mechanism

The module saves reviews in the standard Magento review system together with rating votes. This way the store uses the native platform logic and collected reviews remain embedded in the Magento ecosystem.

5. Thank you message after submitting a review

After the process is completed, the customer can receive an automatic thank you email. This is a simple way to close the communication loop and improve the post purchase experience.

6. Discount coupon generation for a review

The module can optionally generate an individual coupon for the customer based on Magento cart price rules. You can define:

• whether the reward is enabled
• which promotional rule the module should use
• how long the coupon remains valid

This feature supports customer return visits and can increase repeat sales.

7. Admin panel in Magento

The module adds its own section in the Magento Admin Marketing > Review Reminder, where the following are available:

• review sessions list
• messages list
• submitted reviews list
• statistics screen

The administrator can monitor the entire process, check statuses, analyze communication history, and manually trigger selected actions.

8. Manual actions for operations and support

From the Admin panel you can manually:

• resend the first invitation
• send a reminder
• trigger sending the thank you message

This is useful support for the customer service team and exceptional cases.

9. Statistics and reporting

The module stores and aggregates operational data so the store can analyze the effectiveness of the review collection process. Available information includes:

• number of created sessions
• number of form opens
• number of sent invitations, reminders, and thank you messages
• number of saved reviews
• number of generated coupons
• message errors and save errors

Additionally, the module provides CLI commands for reporting, rebuilding statistics, and handling maintenance processes.

10. Process resilience and operational safety

The module is designed for stable operation in production environments. It provides:

• cron and session processing locks
• retry for failed messages
• housekeeping for expired sessions
• control of the number of send attempts
• logging and recording error reasons

As a result, the process is more predictable and easier to maintain.

Configuration scope

The module supports extensive configuration under Stores > Configuration > General > Review Reminder, including:

• enable or disable the entire module
• enable the first invitation, reminder, and thank you message
• set time delays
• select email templates
• select the email sender
• select order statuses eligible for sending
• configure coupons and promotional rules
• retry, timeout, and housekeeping settings

Who this module is for

This solution is ideal for Magento 2 stores that want to:

• increase the number of authentic product reviews
• organize post purchase communication
• shorten the path for customers to submit reviews
• motivate customers with a discount for engagement
• gain full insight into the effectiveness of the review collection process