Kowal Review Reminder

Key business benefits

• increase in the number of post-purchase product reviews
• automation of the process of reminding customers to leave reviews
• a simpler and faster review form available through a unique link
• the option to reward customers with a discount coupon after they add a review
• full control over communication, statistics, and activity history in the Magento panel
• reduced manual work thanks to cron, message retries, and administrative tools

What the module offers

1. Automatic review invitations

The module automatically sends the first invitation to the customer after a specified number of days from placing an order. You can define which order statuses the mechanism should apply to, set the batch size for processed records, and enable the dry run test mode.

2. Reminders for customers who have not responded

If the customer does not add a review after the first message, the module can send a reminder after a defined number of days. The administrator decides whether the reminder should be active and how many reminders can be sent at most.

3. Dedicated review form for the order

The customer is directed to a convenient form available through a secure link with a token. In the form, they can:

• add a star rating
• enter the review content
• select which products from the order the review applies to
• submit one review covering multiple selected products

This solution simplifies the process for the customer and reduces the number of steps needed to leave a review.

4. Saving reviews to the native Magento mechanism

The module saves reviews in the standard Magento review system, together with the rating. This allows the store to use the platform’s native logic, while the collected reviews remain embedded in the Magento ecosystem.

5. Thank-you message after adding a review

After completing the process, the customer can receive an automatic thank-you email. It is a simple way to close the communication and build a better shopping experience.

6. Generating discount coupons for reviews

The module can optionally generate an individual coupon for the customer based on Magento cart rules. You can define:

• whether the reward should be active
• which promotional rule the module should use
• how long the coupon should remain valid

This feature supports bringing the customer back to the store and can help increase repeat sales.

7. Admin panel in Magento

The module adds its own section in the admin panel, Marketing > Review Reminder, where the following are available:

• review session list
• message list
• submitted review list
• statistics screen

The administrator can track the entire process, check statuses, analyze communication history, and manually run selected actions.

8. Manual actions for service and support

From the admin panel, you can manually:

• resend the first invitation
• send a reminder
• trigger the thank-you message

This is useful support for the customer service team and for exceptional situations.

9. Statistics and reporting

The module stores and aggregates operational data, allowing the store to analyze the effectiveness of the review collection process. Available information includes, among others:

• number of sessions created
• number of form opens
• number of invitations, reminders, and thank-you messages sent
• number of saved reviews
• number of generated coupons
• message errors and save errors

In addition, the module offers CLI commands for reporting, rebuilding statistics, and handling service processes.

10. Process resilience and operational security

The module has been designed for stable operation in a production environment. It offers:

• cron and session processing locks
• retrying failed messages
• housekeeping for expired sessions
• control over the number of send attempts
• logging and recording error reasons

As a result, the process is more predictable and easier to maintain.

Configuration scope

The module allows broad configuration from Stores > Configuration > General > Review Reminder, including:

• enabling or disabling the entire module
• enabling the first invitation, reminder, and thank-you message
• setting time delays
• selecting email templates
• selecting the message sender
• selecting order statuses eligible for sending
• configuring coupons and promotional rules
• retry, timeout, and housekeeping settings

Who this module is for

This solution is ideal for Magento 2 stores that want to:

• increase the number of authentic product reviews
• organize post-purchase communication
• shorten the customer’s path to leaving a review
• motivate customers with a discount for their activity
• gain full insight into the effectiveness of the review collection process