Polnisch 
English AI Cart Recovery Assistant for Magento 2 helps stores recover incomplete orders more effectively without manually managing follow-up campaigns. The module automatically detects active carts that have not been updated for the period defined in the configuration, then saves them as potentially abandoned.
The next step is to assess the customer purchase intent. The module can analyze the cart using OpenAI or, if AI integration is not enabled, use a secure heuristic mechanism. It considers factors such as cart value, number of products, checkout stage, and basic customer context. Based on this, an intent score is calculated, meaning the likelihood of completing the purchase, along with the abandonment reason, such as price sensitivity, checkout friction, or offer comparison.
After the minimum intent threshold is exceeded, the module generates cart recovery emails. The content can be prepared by AI based on the cart contents and the detected abandonment reason, or by a fallback mechanism based on ready-made messages. The message includes a secure link to restore the cart and, optionally, a link to the AI assistant, which can answer customer questions and help them complete the purchase.
The module stores sending logs, supports a failed attempt counter, and lets you control the maximum number of errors. As a result, the process is automated while remaining predictable and easy for the store team to monitor.
For carts with lower purchase intent and an appropriate order value, the module can automatically generate a one-time discount code. The discount amount is calculated based on cart value and intent score, while the maximum discount limit remains fully under the administrator control. This helps protect margin more effectively and trigger a discount only when it makes real business sense.
One of the module key differentiators is the built-in AI assistant connected to the abandoned cart. The customer can open a dedicated link and ask a question about products, variant selection, or purchase benefits. The module passes the cart context, product information, and even data about related, upsell, and cross-sell products to the AI model. Conversations are saved in the admin panel, giving the team insight into real customer purchase objections.
In the Magento panel, the administrator gets access to the Dashboard, Recovery Analytics, Conversations, and Email Logs sections. The module marks recovered carts after an order is placed and presents basic metrics, such as the number of abandoned carts, number of recovered carts, recovered revenue, number of emails sent, and coupon usage.
For more advanced implementations, CLI commands and REST API endpoints are available. The module runs cron jobs for cart detection, scoring, and email sending, making it a good fit for the standard Magento 2 automation architecture.
Magento 2 module for recovering abandoned carts with features for:
The module helps recover abandoned carts in Magento 2 by detecting inactive carts, evaluating purchase intent, and sending emails with a secure link to restore the cart. Depending on the configuration, it can operate in two modes:
WhatsApp
+48608012047heuristic mode, without external AIOpenAI mode, with AI analysis, email content generation, and assistant conversationsTypical workflow:
Before installation, make sure the store meets the following requirements:
Operational recommendations:
* = on production, use the --keep-generated option
Add the Composer repository to the configuration:
composer config repositories.ai.abandoned.cart vcs https://github.com/kowalco/ai-abandoned-cartAdd an access token for the private GitHub repository:
composer config --global --auth github-oauth.github.com Install the module via Composer:
composer require kowal/module-ai-abandoned-cartThen run:
bin/magento module:enable Kowal_AiAbandonedCartbin/magento setup:upgradebin/magento setup:di:compilebin/magento cache:flushAfter installation, check:
setup:upgradeUseful verification commands:
bin/magento module:status Kowal_AiAbandonedCartbin/magento cron:runbin/magento cache:flushMagento Admin:
Stores -> Configuration -> Kowal -> AI Abandoned Cart
Admin pages:
Marketing -> AI Abandoned Cart
Key settings:
Enable Module Enables or disables the entire module.
Cart Inactivity Threshold (minutes) Defines after how many minutes of inactivity an active cart should be considered abandoned.
AI Provider Available values:
Heuristic FallbackOpenAIOpenAI API Key Required only when AI Provider is set to OpenAI.
Minimum Intent Score Only carts with a score equal to or higher than this value qualify for sending a recovery email.
Enable Dynamic Coupons Enables generation of one-time coupons for selected abandoned carts.
Maximum Coupon Discount Defines the upper limit of the automatically generated percentage discount.
Maximum Failed Email Attempts Defines how many failed sending attempts are allowed before the module stops retrying.
Email Address for Message Copies Optional BCC recipient for recovery messages.
Enable AI Assistant Link If enabled, the recovery email will include a secure link to the AI assistant page.
Conversation Expiration Time (minutes) Defines how long the AI assistant link remains valid.
Batch Size Defines how many carts are processed in one detection, scoring, and email sending run.
Cart Analysis Prompt Used when AI scoring is active.
Email Generation Prompt Used to generate email content in AI mode.
Conversation Prompt Used by the AI assistant during a conversation with the customer.
A safe starting set of settings is:
Enable Module: YesCart Inactivity Threshold (minutes): 30AI Provider: Heuristic Fallback or OpenAIMinimum Intent Score: 0.45Enable Dynamic Coupons: YesMaximum Coupon Discount: 5Maximum Failed Email Attempts: 3Enable AI Assistant Link: YesConversation Expiration Time (minutes): 1440Batch Size: 100Use this mode if you want to start without integrating with external AI.
In this mode, the module:
Use this mode if you want greater personalization.
In this mode, the module can additionally:
To enable OpenAI mode:
Stores -> Configuration -> Kowal -> AI Abandoned Cart.AI Provider to OpenAI.OpenAI API Key field.Important information:
The module uses Magento cron jobs for automatic processing.
Configured cron jobs:
kowal_ai_abandoned_cart_detectkowal_ai_abandoned_cart_scorekowal_ai_abandoned_cart_emailWhat they do:
detect: finds inactive carts that qualify as abandonedscore: calculates intent score and reason codeemail: sends recovery emails and saves logsIf Magento cron is not working, the module will not automatically process carts.
After installation and configuration, perform a full end-to-end test:
Manual CLI sequence:
bin/magento kowal:ai:cart:detectbin/magento kowal:ai:cart:scorebin/magento kowal:ai:cart:send-emailsThe module adds dedicated admin pages under:
Marketing -> AI Abandoned Cart
Available sections:
Dashboard Overview of detected and recovered carts.
Recovery Analytics Recovery performance statistics and operational metrics.
Conversations History of AI assistant conversations linked to abandoned carts.
Email Logs Log of sent and failed recovery messages.
These pages are especially useful during implementation because they let you verify whether detection, scoring, email sending, and recovered cart tracking are working correctly.
Each recovery email can include:
Customer journey:
If dynamic coupons are enabled, the module can generate a coupon when:
Current built-in rules:
Generated coupons are:
You can run the module manually from the CLI, especially during testing and diagnostics.
bin/magento kowal:ai:cart:detectbin/magento kowal:ai:cart:scorebin/magento kowal:ai:cart:send-emailsCommand meaning:
kowal:ai:cart:detect Detects abandoned carts.
kowal:ai:cart:score Assigns scoring and a reason code to carts.
kowal:ai:cart:send-emails Sends recovery messages for qualifying carts.
Cart restore and assistant links use signed tokens.
The token payload contains:
quote_idemailstore_idexpires_atThe token is validated by:
This gives the customer a secure link tied to a specific cart and limited in time.
Check:
Check:
Enable Module is enabledMinimum Intent Score is not set too highMaximum Failed Email Attempts limit has not been reachedCheck:
AI Provider is set to OpenAIOpenAI API Key is filled in correctlyIf the OpenAI call fails, the module will switch to the built-in heuristic behavior.
Check:
Before launching in production, it is worth:
Dashboard, Conversations, and Email LogsWhen reporting an issue, prepare:
heuristic or OpenAI mode
At Toursport.pl, customers often abandon their cart when they hesitate between size, product use, or season: a trekking jacket, shoes for a longer route, or a backpack with the right capacity. The decision requires confidence that the product will perform well in specific conditions.
Installing Kowal AI Abandoned Cart helps recover this moment of hesitation. The module sends a personalized email, restores the cart with a single link, and directs customers to an AI assistant that helps compare variants and reduces the risk of postponing the purchase.
Tandembaits.com sells specialist accessories and bait for carp anglers, so an abandoned cart often does not mean a lack of interest, but simply a moment spent comparing a setup. The customer may be checking boilie flavors, hook sizes, or compatibility with their existing gear.
After installing the Kowal AI Abandoned Cart module, the store can automatically detect such carts, assess purchase intent, and send a message with a return link. The AI assistant helps refine the choice, and a coupon can help complete the purchase without an aggressive discount.
At PCHB.pl, carts are usually high-value, and the purchase decision takes longer. The customer may abandon the order because they return to the bathroom design, consult the tile format with the contractor, or compare Italian and Spanish collections from the premium segment.
After installation, Kowal AI Abandoned Cart works like a discreet reminder from the seller. The module identifies the cart, assigns it a score, and sends an elegant message with a secure return link. The AI assistant can help with questions about application, style, and alternative collections.
At Hobbycenter24.pl, an abandoned cart often results from the need to match the replica, magazines, battery, charger, or eye protection. The customer is interested in making a purchase, but wants to avoid an incomplete set or components that do not fit the selected model.
After implementing Kowal AI Abandoned Cart, the store can automatically remind customers about their cart and encourage them to return to the purchase. The recovery message leads to the cart and the AI assistant, which helps resolve technical doubts, and the discount can be triggered only for carts with a high score.
At Bikechill.pl, customers most often abandon their cart when comparing the type of bicycle, frame size, components, or additional accessories. The purchase is technical and seasonal, so a moment of hesitation may result from the need to confirm whether the selected model suits the route, height, and riding style.
Kowal AI Abandoned Cart helps bring them back to that decision without pressure. The module detects an abandoned cart, sends a message with a return link, and can direct the customer to an AI assistant that answers questions about fit, variants, and set components.
